TRUST ADMINISTRATION (continued)

All phases of administration are processed utilizing Windows Operating System and LCS/Plexus Software. All Claims information, as well as correspondence, are filed based upon the Julian System.

West Coast Administrators is committed to complying in both the front page of services and under with the Health Insurance Portability and Accountability Act (HIPAA) Privacy, Security and Electronic Transaction standards and has implemented policies and procedures designed to insure compliance and effectiveness.

Administration & Claims Assistance
Unfortunately, quality service today seems to be the exception rather than the rule. Companies like Nordstrom, Southwest Airlines and Federal Express have focused their business on this knowledge. So have we - whether your questions are administrative or a request for personable claims assistance, our professionally trained staff is here to help. You'll always know we've done our best to help.

Network Contracting
West Coast Administrators has contracted with a number of leading medical, dental, vision and life insurance providers and networks. Including: Kaiser Permanente, Frontera International Health Services, First Dental Health, United Concordia, Community Dental Services (CDS), Medical Eye Services (MES) and Jefferson Life.

Management Reports
West Coast Administrators' Management Reports present the data necessary to properly evaluate the effects of the current plan design and how benefit changes may impact future experience.

Monthly check register, paid claims analysis and benefit/cost analysis based upon level of service and utilization are all standard reports.

Communications
We believe that an informed consumer of health benefits makes better decisions and is therefore ultimately more satisfied with the outcome - to this end, we assist our clients in preparing customized communication material tailored to their unique needs.